Rao Tek · Malaysia
WhatsApp automation for your business.
A WhatsApp assistant that answers your customers' routine questions, collects enquiry details, and hands over to staff when a case genuinely needs a person.
The problems it solves
- Staff typing the same answer dozens of times a day
- Customers waiting during the busiest hours
- Enquiries buried under a pile of chats
- Inconsistent answers between staff or branches
- No record of who asked what
What it does
Answers common questions
Opening hours, location, services, products and basic pricing.
Collects enquiry details
Name, the service requested, dates, and whatever else you need to know.
Hands over to staff
When a case is complex or high value, it reaches your people with the full context.
Keeps a record
Every enquiry is captured, so nothing gets lost.
What we don't promise
We won't tell you this replaces your staff, understands every question, or connects to any system without checking first. It handles routine work well and passes the rest to a person. That's the whole promise.
Responsible automation
- Customer-initiated conversations only
- Built within the platform's official frameworks
- Customers can always ask for a real person
- No bulk messaging, no blasts, no scraped numbers
FAQ
The questions we get most often.
Do I need to change my business WhatsApp number?
We look at your current setup first and explain your options before anything changes. Nothing gets changed without your agreement.
Can it connect to my stock or booking system?
It depends on the system. If it offers an official way to connect, usually yes. We check first and tell you honestly before you pay for anything.
Can it reply in both Malay and English?
Yes. Most Malaysian customers mix both languages, and we account for that when setting it up.
How much does it cost?
Custom quote. It depends on the range of questions it needs to handle, the connections required, and how your business operates. We don't invent a price before we know the scope.
Tell us what's slowing your operations down.
You don't need to know the solution first. Just tell us what happens day to day — we'll help work out what's worth fixing first.
Or email us at hello@raotek.com
- hello@raotek.com
- Location
- Malaysia
- Company
- Rao Tek Sdn Bhd